CONTACT US

Virena is an international online womenswear store operated by Elowen Global Commerce Limited, a company incorporated in Hong Kong.

Our customer service is currently provided by email.

Customer Service Email

service@virenawear.shop

We normally respond within 1–2 business days.

To help us respond efficiently, please include your order number when contacting us about an existing order.

What to Include in Your Email

Order Status or Shipping Enquiry

Please include:

• Your order number;

• The name used for the order;

• The email address used during checkout;

• A brief description of your question.

Cancellation Request

Please include:

• Your order number;

• A clear request to cancel;

• The reason for cancellation, if you wish to provide it.

Cancellation requests should be submitted within 24 hours after placing the order. Cancellation cannot be guaranteed once preparation or shipping has begun.

Return or Refund Request

Please include:

• Your order number;

• The item you wish to return;

• The reason for the return;

• Clear photographs where the item is damaged, defective, incorrect, or different from its description.

Please do not send a return before receiving written authorization and return instructions.

Business Information

Brand: Virena
Legal Entity: Elowen Global Commerce Limited
Chinese Name: 艾洛文環球商貿有限公司
Company Registration No.: 80353817
Business Registration Certificate No.: 80353817-000-05-26-0
Registered Business Address: RM 12, 6/F, THE CLOUD, 111 TUNG CHAU ST, TAI KOK TSUI, HONG KONG
Website: virenawear.shop
Customer Service Email: service@virenawear.shop

Important Return Notice

Our registered business address is not a warehouse or general return address.

Do not send returns to the registered business address.

Approved returns may be directed to an authorized return facility in mainland China or Hong Kong. The correct address will be provided after your return request has been reviewed and approved.