SHIPPING POLICY

Last Updated: July 28, 2026

This Shipping Policy applies to orders placed through virenawear.shop, operated by Elowen Global Commerce Limited under the brand name Virena.

1. Shipping Destinations

We primarily ship to customers in:

• The United States;

• Canada;

• Australia;

• The United Kingdom;

• European countries.

The availability of delivery to a particular country, region, island, postal code, or remote area will be confirmed during checkout or order review.

We reserve the right to cancel and refund an order if no reliable delivery service is available for the destination provided.

2. Shipping Origin

Orders are generally prepared and shipped directly from our fulfilment facilities in mainland China.

The business registration address of Elowen Global Commerce Limited in Hong Kong is not a warehouse, fulfilment centre, or general return address.

3. Shipping Fees

We offer free standard shipping on orders of USD 69 or more.

A flat standard shipping fee of USD 9.90 applies to orders below USD 69.

The applicable shipping fee will be shown during checkout before payment is completed.

The free-shipping threshold is calculated after discounts and before any refund, unless otherwise stated during a promotion.

4. Taxes and Import Duties

All displayed prices include the applicable taxes and import duties associated with delivery.

Virena is responsible for applicable import duties and taxes. Customers should not normally be required to pay additional customs duties, import taxes, VAT, or clearance charges upon delivery.

If you are asked to pay an unexpected import charge, contact service@virenawear.shop before making payment and provide a copy of the notice.

5. Order Processing Time

Orders are normally prepared within 3 business days.

Processing begins on the next business day after the order is placed and payment is successfully confirmed.

For example, if an order is placed on Monday, the processing period generally begins on Tuesday, provided Tuesday is a business day.

Business days do not include Saturdays, Sundays, public holidays, or days on which our fulfilment partners are closed.

Processing may take longer during:

• Public holidays;

• Major promotions;

• High-volume sales periods;

• Severe weather;

• Payment or address verification;

• Product availability issues;

• Events outside our reasonable control.

6. Estimated Delivery Time

After shipment, standard delivery normally takes 7–10 business days.

The total estimated time from placing an order to delivery is therefore approximately 10–13 business days, including normal processing time.

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may be delayed because of:

• Customs inspections;

• Carrier disruptions;

• Severe weather;

• Public holidays;

• Remote delivery locations;

• Incorrect or incomplete addresses;

• Failed delivery attempts;

• Local transportation interruptions;

• Events outside our reasonable control.

7. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email.

Once your order has shipped, we will send a shipping confirmation email containing tracking information where available.

Tracking information may take several business days to update after the shipment has been handed to the carrier.

Some international shipments may be handled by more than one carrier. The tracking number or tracking website may change when the parcel reaches the destination country.

8. Multiple Shipments

Items from the same order may occasionally be shipped separately because of product availability, warehouse arrangements, parcel restrictions, or logistics requirements.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

9. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including where applicable:

• Recipient’s full name;

• Street name;

• House or building number;

• Apartment or unit number;

• City;

• State, province, county, or region;

• Postal or ZIP code;

• Country;

• Reachable telephone number.

Virena is not responsible for delays, failed deliveries, or losses caused by incorrect, incomplete, misleading, or outdated information provided by the customer.

10. Address Changes

Address changes may be requested within 24 hours after placing the order by emailing service@virenawear.shop.

Please include the order number and complete corrected address.

We will make reasonable efforts to update the address, but changes cannot be guaranteed once the order has entered preparation, fulfilment, or shipping.

11. Failed Delivery Attempts

Customers are responsible for monitoring tracking updates and cooperating with the local carrier.

If a delivery attempt fails, the customer may need to contact the carrier, collect the parcel, confirm the address, or arrange redelivery.

A parcel may be returned or destroyed if:

• The recipient cannot be contacted;

• The address is incorrect or incomplete;

• The parcel is not collected within the carrier’s holding period;

• Delivery is repeatedly refused;

• Required delivery instructions are not provided.

Additional shipping fees may apply if a parcel must be shipped again because of customer-provided address errors, refusal, failure to collect, or unsuccessful contact attempts.

12. Refused Parcels

Refusing delivery does not automatically qualify the order for a full refund.

If a parcel is refused without prior authorization, any refund will be considered only after the parcel has been returned to and inspected by an authorized facility.

Actual return shipping, redelivery, handling, or other reasonable costs caused by an unauthorized refusal may be deducted from the refund where permitted by law.

13. Lost Parcels

A parcel will not be considered lost solely because tracking has not updated for several days.

If tracking shows no meaningful movement beyond the normal delivery period, contact us so that we can request an investigation from the carrier.

Carrier investigations may require time to complete.

If the parcel is officially confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund.

14. Delivered but Not Received

If tracking shows that the parcel has been delivered but you cannot locate it, please:

1. Check with members of your household;

2. Check your mailbox, reception desk, parcel locker, porch, garage, safe place, or building management;

3. Ask nearby neighbours where appropriate;

4. Contact the local carrier;

5. Contact us promptly if the parcel remains missing.

We may ask you to provide a written statement or cooperate with a carrier investigation.

Delivery confirmation from the carrier will be considered relevant evidence, but it will not prevent us from reviewing credible reports of delivery problems.

15. Damaged Parcels

If the parcel or product arrives damaged, contact us as soon as possible and preferably within 48 hours after delivery.

Please provide:

• Your order number;

• Clear photographs of the outer packaging;

• Clear photographs of the shipping label;

• Clear photographs or video showing the damaged item;

• A description of the problem.

Please retain the packaging until we complete our review.

16. Delivery Restrictions

We may be unable to deliver to certain:

• PO boxes;

• Military addresses;

• Freight-forwarding addresses;

• Hotels or temporary accommodation;

• Remote islands;

• Restricted territories;

• Areas not served by our carriers.

Acceptance of an order does not guarantee that every address can be serviced. If delivery is unavailable, we will contact you and provide an appropriate refund.

17. Contact

For shipping questions, please email:

service@virenawear.shop

We normally respond within 1–2 business days.

Website Operator: Elowen Global Commerce Limited
Company Registration No.: 80353817
Business Address: RM 12, 6/F, THE CLOUD, 111 TUNG CHAU ST, TAI KOK TSUI, HONG KONG